Frequently Asked Questions

Here at Clean Away 360, we are committed to your complete satisfaction! We strive to offer the most consistent, reliable, and affordable house cleaning services to your neighborhood. That being said, we prepared some answers to our most frequently asked questions for your convenience.

We hope it will help you answer your questions or concerns. In case you don’t see the answer to your question, feel free to contact us.

Do I need to be home for cleaning day?

No. Because we start at 8 a.m. to 4:30 p.m. Monday thru Friday, most of our clients are not home when your cleaning technician arrives. You can if you choose, however, please maintaining safe social distancing standards.

Do I need to provide your cleaner with my own cleaning supplies or equipment?
No. We will arrive with all cleaning supplies that we need. We want to ensure that our cleaning technician leave your home sparkly clean. The scent of fresh clean home.
Are you pets friendly?
Yes, we are proud to be a pet friendly. Clean Away 360 will not restrain or move an aggressive or barking dog. If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our staffs arrive.
What if I need to reschedule a service?
If you need to cancel or reschedule a cleaning, we do recommend that you call about 72 hours before your next scheduled service.
What if my scheduled cleaning falls on a holiday?
We do not provide holiday visits. We want our cleaning technician have time with their family as well on holiday’s. If your scheduled day falls on the following holiday Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day or Thanksgiving Clean Away 360 will call to reschedule.
What do I need to do to prepare for cleaning day?
It is presumed the home will be in order and somewhat picked up to facilitate cleaning.

It is most helpful if you can pick it up before the day of, cleaning day. This way we can start cleaning upon arrival instead of tidying up before we clean.

Our staff thanks you in advance for helping to ensure you have great cleaning experience.


We do not climb higher than a 2-step ladder. Higher items will only be dusted w/ an extension duster. We cannot move furniture, but we will try to reach any visible place either by hand or with an extension duster.

Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.